Find answers to your questions and get the most out of VStorage's secure cloud storage platform.
Learn the basics of VStorage and how to set up your secure cloud storage.
Understand VStorage's enterprise-grade security and privacy features.
Learn how to securely share files and collaborate with your team.
Common issues and solutions to get you back on track quickly.
VStorage uses end-to-end encryption with zero-knowledge architecture. Your files are encrypted on your device before upload, and only you hold the encryption keys. We're SOC 2 Type II certified, GDPR compliant, and HIPAA ready, with Swiss data sovereignty guaranteed.
All data is stored in Swiss data centers located in Zurich and Geneva. This ensures compliance with Swiss data protection laws and provides the highest level of data sovereignty and privacy protection.
No, we cannot access your files. VStorage uses zero-knowledge encryption, meaning your files are encrypted on your device before being uploaded. We don't have access to your encryption keys, so we cannot decrypt or view your files.
We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. All encryption keys are generated and managed using industry-standard cryptographic libraries, and we never store your encryption keys on our servers.
VStorage supports all file types including documents, images, videos, and archives. There are no file type restrictions, and all files are encrypted with the same level of security regardless of type.
Individual files can be up to 10GB in size. For larger files, we recommend using our desktop application which supports chunked uploads and resumable transfers. Enterprise plans may have higher limits.
Free accounts include 5GB of storage. Paid plans start at 100GB and go up to unlimited storage for enterprise customers. All storage is encrypted and includes version history and file recovery options.
Yes! Deleted files are moved to a secure trash folder and can be recovered for 30 days. After 30 days, files are permanently deleted. Enterprise customers can extend this retention period.
Yes! VStorage provides secure file sharing with granular access controls. You can share files with specific people, set expiration dates, and maintain full audit trails of who accessed what and when.
You can share files by creating secure share links or inviting team members to specific folders. Set permissions (view, download, edit) and expiration dates. All shared files maintain end-to-end encryption.
Yes, VStorage provides detailed audit logs showing who accessed your files, when they accessed them, and from which IP address. This helps you maintain security and compliance.
Yes! VStorage has native mobile apps for iOS and Android. All mobile apps use the same end-to-end encryption as our web platform, ensuring your files remain secure on all devices.
Yes! VStorage offers integrations with popular tools like Slack, Microsoft Teams, Google Workspace, and more. We also provide a comprehensive REST API and webhooks for custom integrations.
VStorage automatically syncs your files across all your devices. Install our desktop or mobile app, sign in with your account, and your files will be available everywhere. Changes sync in real-time.
We accept all major credit cards, PayPal, and bank transfers. Enterprise customers can also pay via invoice. All payments are processed securely and we never store your payment information.
Yes, you can cancel your subscription at any time. Your account will remain active until the end of your current billing period. You can export all your data before cancellation.
Yes! We offer volume discounts for enterprise customers with 100+ users. Contact our sales team at sales@vstorage.ch for custom pricing.
You can reach our support team at support@vstorage.ch or call us at +41 44 202 53 89. We provide 24/7 support for enterprise customers.
You can reset your password using the "Forgot Password" link on the login page. Since we use zero-knowledge encryption, we cannot recover your files if you lose your password, so please keep it safe.
Upload speed depends on your internet connection and file size. Large files are encrypted on your device before upload, which can take time. Try using our desktop app for better performance with large files.
Yes! Our desktop and mobile apps support offline access. Files you've recently accessed are cached locally and encrypted. Once you're back online, changes will sync automatically.
Our support team is here to help you get the most out of VStorage. Contact us for personalized assistance.