Privacy Policy

Your privacy is fundamental to VStorage. Learn how we protect your data and respect your rights.

Last updated: January 15, 2024

Our Privacy Principles

Zero-Knowledge Architecture

We cannot access your encrypted files. Only you hold the keys.

Swiss Data Sovereignty

Your data stays in Switzerland, protected by Swiss privacy laws.

Transparency

We're open about what data we collect and how we use it.

Your Control

You control your data. Delete it anytime, export it anytime.

Information We Collect

Account Information

When you create an account, we collect:

  • Email address (for authentication and communication)
  • Account preferences and settings
  • Billing information (processed securely by our payment processor)

File Metadata

We store only the metadata necessary to provide our service:

  • File names and sizes
  • Upload and modification timestamps
  • File types and tags (if you choose to add them)
  • Sharing permissions and access logs

Your actual file content is encrypted and we cannot access it.

Usage Information

We collect minimal usage data to improve our service:

  • API usage statistics (anonymized)
  • Error logs (without personal information)
  • Performance metrics

How We Use Your Information

Provide and maintain our service

To deliver secure file storage, sharing, and management features.

Authentication and security

To verify your identity and protect your account from unauthorized access.

Customer support

To respond to your inquiries and provide technical assistance.

Service improvement

To analyze usage patterns and improve our platform's performance and features.

Data Protection & Security

Encryption

All data is protected with industry-standard encryption:

  • Files are encrypted with AES-256 before leaving your device
  • Data in transit is protected with TLS 1.3
  • Data at rest is encrypted with AES-256
  • Encryption keys are managed using zero-knowledge architecture

Infrastructure Security

  • SOC 2 Type II certified data centers
  • Regular security audits and penetration testing
  • 24/7 monitoring and incident response
  • Swiss data sovereignty compliance

Access Controls

  • Multi-factor authentication for all accounts
  • Role-based access controls for team members
  • Regular access reviews and audits
  • Principle of least privilege access

Your Privacy Rights

Access & Portability

Download all your data in a standard format anytime.

Correction

Update or correct your account information.

Deletion

Delete your account and all associated data permanently.

Restriction

Limit how we process your personal information.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

Service Providers

Trusted third parties who help us operate our service (payment processors, infrastructure providers).

Legal Requirements

When required by Swiss law or valid legal process.

With Your Consent

When you explicitly authorize us to share information.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Privacy Officer

Email: privacy@vstorage.ch

Phone: +41 44 202 53 89

Address: Bahnhofstrasse 45, 8001 Zurich, Switzerland

Data Protection Authority

Swiss Federal Data Protection and Information Commissioner (FDPIC)

Website: www.edoeb.admin.ch