Terms of Service

Legal terms and conditions for using VStorage's secure cloud storage platform.

Last updated: January 15, 2024

1. Agreement to Terms

By accessing and using VStorage ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website and services operated by VStorage AG ("us", "we", or "our") located at Bahnhofstrasse 45, 8001 Zurich, Switzerland.

2. Service Description

VStorage provides secure cloud storage services with end-to-end encryption. Our service includes:

  • Secure file storage and synchronization
  • End-to-end encryption for all stored data
  • Secure file sharing and collaboration tools
  • API access for integration with third-party applications
  • Mobile and desktop applications
  • Customer support and technical assistance

3. User Accounts

Account Creation

To use our service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

Account Security

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

Age Requirements

You must be at least 18 years old to use our service. If you are under 18, you may only use our service with the involvement and consent of a parent or guardian.

4. Acceptable Use Policy

Permitted Uses

You may use our service for lawful purposes only. You agree to use the service in accordance with all applicable laws and regulations.

Prohibited Uses

You agree not to use our service to:

  • Store, transmit, or share illegal, harmful, or malicious content
  • Violate any intellectual property rights
  • Distribute malware, viruses, or other harmful code
  • Engage in any form of harassment or abuse
  • Attempt to gain unauthorized access to our systems
  • Use the service for any commercial purpose without authorization
  • Violate any applicable laws or regulations

5. Data and Privacy

Data Ownership

You retain full ownership of all data you store with VStorage. We do not claim any ownership rights to your content.

Encryption

All data is encrypted using end-to-end encryption. We cannot access your encrypted files, and only you hold the encryption keys.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service.

6. Payment Terms

Subscription Fees

Some features of our service require a paid subscription. Subscription fees are billed in advance on a monthly or annual basis.

Payment Processing

All payments are processed securely by our third-party payment processors. We do not store your payment information on our servers.

Refunds

Refunds are handled on a case-by-case basis. Contact our support team to discuss refund requests.

Price Changes

We reserve the right to modify our pricing with 30 days' notice to existing subscribers.

7. Service Availability

Uptime Commitment

We strive to maintain 99.9% uptime for our service, but we cannot guarantee uninterrupted access.

Maintenance

We may perform scheduled maintenance that may temporarily interrupt service. We will provide advance notice when possible.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our service at any time with reasonable notice.

8. Limitation of Liability

Disclaimer of Warranties

Our service is provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Damages

In no event shall VStorage be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Maximum Liability

Our total liability to you for any damages arising from or related to these terms or the service shall not exceed the amount you paid us for the service in the 12 months preceding the claim.

9. Termination

Termination by You

You may terminate your account at any time by contacting our support team. Upon termination, your data will be deleted according to our data retention policy.

Termination by Us

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Effect of Termination

Upon termination, your right to use the service will cease immediately. We will provide you with a reasonable opportunity to export your data before deletion.

10. Governing Law

Swiss Law

These Terms shall be governed by and construed in accordance with Swiss law, without regard to its conflict of law provisions.

Jurisdiction

Any disputes arising from these Terms or the service shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through our service. Your continued use of the service after such modifications constitutes acceptance of the updated Terms.

If you do not agree to the modified Terms, you must stop using the service and may terminate your account.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

Legal Department

Email: legal@vstorage.ch

Phone: +41 44 202 53 89

Address: Bahnhofstrasse 45, 8001 Zurich, Switzerland

General Support